Terms of service

 

1. Preamble

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between: Onyx, registered under number NE : 716468426 and located at 74 petit 9e Rang,Saint Christophe d’Arthabaska, G6S 0H9, (Québec) CANADA, hereinafter referred to as "the Seller," and any individual or legal entity making a purchase via the website www.klaruscanada.com, hereinafter referred to as "the Client."

By accessing the website or making a purchase, the Client unreservedly accepts these GTC.

2. Products and Services

2.1 Product Description The products presented on the website are described as accurately as possible. However, minor variations may occur.

2.2 Availability Products are offered within the limits of available stocks. In the event of unavailability after an order is placed, the Seller will inform the Client as soon as possible and propose a refund or an alternative.

3. Prices and Taxes

3.1 Price Display Prices are indicated in Canadian dollars (CAD) by default, excluding delivery charges and applicable taxes.

3.2 Taxes Taxes (HST, GST, QST) are calculated in accordance with applicable Canadian laws and vary depending on the Client’s province or territory.

3.3 International Orders Orders placed outside Canada may be subject to customs duties or local taxes, which are the Client’s responsibility. These procedures may cause delivery delays.

3.4 Price Adjustment
Prices are subject to change without prior notice. Discounts on selected items are valid until stock runs out or the end of the promotional period. No price adjustment can be requested for a previous order, even if a new promotion is launched after your order.

3.5 Price and/or Description Changes
We make every effort to ensure that our prices are accurate. However, we reserve the right to inform you of any pricing errors before billing. While we aim to meet your needs whenever possible, we reserve the right to revise an inaccurate price or description and to cancel or refuse an order for items with incorrect pricing or descriptions.

4. Orders

4.1 Order Process The Client places an order by following the steps indicated on the website. Order validation implies acceptance of these GTC.

4.2 Confirmation A confirmation email is sent to the Client at the address provided during the order.

4.3 Right of Refusal The Seller reserves the right to refuse any order for legitimate reasons (e.g., suspicion of fraud).

5. Payment

5.1 Payment Methods The website accepts payments by credit card (Visa, MasterCard, American Express, Apple pay, google pay), PayPal, and other methods specified on the website.

5.2 Payment Security Transactions are secured through SSL encryption.

5.3 Non-Payment In the event of non-payment, the order will be canceled.

6. Delivery

6.1 Delivery Areas The Seller delivers to Canada, the United States, and other countries specified on the website.

6.2 Delivery Times Estimated delivery times are indicated during the order process. Delays caused by carriers or customs formalities cannot be attributed to the Seller.

6.3 Delivery Fees Delivery fees are specified during order validation.

7. Withdrawal and Returns

7.1 Right of Withdrawal In accordance with applicable legislation, the Client has 30 days from the receipt of the product to exercise the right of withdrawal, except for excluded products (e.g., personalized, defective, final sales items).

7.2 Return Procedure To initiate a return, the Client must contact customer service via email : info@klaruscanada.com and follow the provided instructions.

7.3 Refunds Refunds are made using the original payment method within 14 days of receiving the returned product.

8. Warranties and Liability

8.1 Legal Warranties Products are covered by legal warranties of conformity and against hidden defects.

8.2 Liability Exclusion The seller cannot be held liable for indirect or consequential damages resulting from the use of the products.

8.3 Digital Products For digital products, the Seller does not guarantee compatibility with all computer systems. Clients are advised to check technical requirements before purchase.

9. Personal Data Protection

9.1 Data Collection Information collected during the order process is handled in accordance with our Privacy Policy, available on the website.

9.2 Compliance with Quebec Laws These data processing activities comply with the Act Respecting the Protection of Personal Information in the Private Sector in Quebec and other applicable laws. Clients have the right to access, correct, and delete their personal data by contacting the Seller.

10. International Customs

10.1 Customs Obligations For orders shipped internationally, customs duties, taxes, or other additional fees may be imposed by local authorities in the destination country. These fees are the sole responsibility of the Client and must be paid to the relevant authorities.

10.2 Customs Delays The Seller cannot be held responsible for delays caused by customs inspections or administrative procedures in the destination country.

11. Applicable Law and Dispute Resolution

11.1 Applicable Law These GTC are governed by the laws of the province of Quebec.

11.2 Competent Courts In the event of a dispute, the parties acknowledge the exclusive jurisdiction of the courts located in the province of Quebec.

11.3 Amicable Resolution The parties agree to seek an amicable solution before initiating any legal action.

12. Age Restrictions and Terms of Use

12.1 Age Requirement You must be 18 years or older to place an order or make a purchase on this website. This website is intended for adult users only. Individuals under the age of 18 are not permitted to use the commercial features of this website or make online or in-store purchases.

12.2 Acceptance of Terms By accessing this website, you agree to abide by all terms and conditions, including our return and shipping policies. Use of this website is governed by these terms and conditions without limitation, along with all applicable laws and regulations.

13. Release Agreement, Risk Acceptance, and Waiver of Liability

13.1 Release Agreement www.klaruscanada.com assumes no liability for items purchased, whether in person, by phone, through another website, or by any other means. By placing an order, the buyer guarantees compliance with the laws of their country/province/state and confirms their legal right to purchase and possess these items.

13.2 Risk Acceptance The buyer assumes full responsibility for ensuring that the purchase and use of products comply with all applicable laws and regulations. The seller cannot be held liable for non-compliance with such laws or misuse of the product.

13.3 Agreement to Terms Any order placed through any means on our website constitutes an agreement to these rules, regulations, and policies.

14. Contact

For any questions or complaints, please contact our customer service :

Email : info@klaruscanada.com - Phone : +1 873 665 0865 - Address : Onyx, 74 petit 9e Rang, Saint Christophe d’Arthabaska, G6S 0H9, (Québec) CANADA